If your DJI drone has failed during a firmware update, it can be concerning, but there are steps you can take to address this issue. Here's what you can do:
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Restart and Retry: Begin by restarting both the drone and the controller. Then, attempt to update the firmware again. Sometimes, glitches can be resolved with a simple restart.
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Check Connection: Ensure that your drone is connected to a stable internet connection during the firmware update. A poor or interrupted connection can cause the update to fail.
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Update Using Different Device: If possible, try updating the firmware using a different device. Sometimes, compatibility issues with the device you're using can cause update failures.
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Use DJI Assistant Software: Some drones allow you to update firmware using DJI's desktop software, such as DJI Assistant 2. This software might offer more stability and control during the update process.
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Check Battery Level: Ensure that your drone's battery has sufficient charge to complete the update. A low battery can lead to a failed update.
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Factory Reset: As a last resort, you might consider performing a factory reset on the drone and then attempting the firmware update again. Be aware that this will reset all settings and configurations.
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Contact our Support: If none of the above steps work and the update continues to fail, it's best to reach out to us using this form.
Remember that firmware updates are crucial for the proper functioning and performance of your drone, but they should be performed carefully following the manufacturer's instructions. If you're unsure or uncomfortable performing troubleshooting steps on your own, it's advisable to seek assistance from DJI's support team or a professional technician.
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